Frequently Asked Questions

Q. Why did Huber Motor Cars change its selling process?

A. We are striving to live up to our guiding principle: Driven to a Higher Standard. The old way of doing business was stressful, took too long and left people wondering whether they got a good deal. The days of spending hours haggling over price are over at Huber Motor Cars. All of our prices are fair, based on real research and clearly posted. We guarantee you will be happy with our process and your new vehicle or you can bring it back!

Q. How is your process different from that of other car dealers?

A. At Huber Motor Cars, we believe car buying should be a straightforward, stress-free experience where no one walks away wondering if he or she got a good deal. That’s why we changed our process to Fast, Fair, Simple – and Guaranteed. With our process, there are no games, no gimmicks and no haggling. Our prices are available online and on the vehicles in our lots and showrooms. That makes for a transparent sales process that is fast, fair and focused on your needs.

Q. How is the Huber Motor Cars Fast, Fair, Simple sales process faster?

A. The traditional car purchase process takes an average of four hours to complete because of the lengthy negotiation that involves back-and-forth between the sales person and his or her manager, which is followed by an assessment of the guest’s credit status and then an evaluation of financing options. The Fast, Fair, Simple process takes about half the time because of its transparency. You know the price the minute you arrive, we discuss financing options as part of our conversation about your needs, and we give you two offers for your trade and show you how we arrived at them. Keeping things simple and straightforward reduces your stress and gets the keys to your new car in your hand in about half the time.

Q. How does Huber Motor Cars establish the price of its cars?

A. Every vehicle is thoroughly researched and individually priced based on a large number of factors. For new cars, we take into account the vehicle’s make, model and equipment, plus the market supply and demand, our product mix, how long we have had the vehicle on our lot, and the price of similar cars in our regional market. For pre-owned vehicles, we consider those factors plus mileage, condition, color combination, service history and what similar vehicles have sold for in our regional market. Based on those criteria, we establish the Huber Fair Price. We offer a “Fair Price Guarantee” to assure our guests they got a good deal.

Q. How can I be confident of your pricing?

A. We will share our research with you to give you peace of mind because we’re confident that the Huber Fair Price is just that. Plus, we are so confident in our process and pricing we offer two guarantees.

Lowest Price Guarantee – We have the lowest price or we’ll pay you 105 percent of the difference. (See our Lowest Price Guarantee certificate for details.)
Money Back Guarantee – Bring it back within 3 days or 300 miles, no questions asked.

Q. Why is your Sales Team paid on a non-commission basis?

A. Frankly, we felt our team members should focus on your needs, not their paychecks. Because of this, our product specialists’ goal is to find the car that fits your desires and your budget, not the one that will best pad their pockets. That’s a huge difference for our industry but one we believe is the right way to sell cars.

Q. Why do you show your guests two independent offers for their trade-in vehicles?

A. We provide two independent offers for each trade-in because we want our guests to see that we treat them fairly. You are entitled to receive whichever offer is better for you. Being transparent provides you confidence in our process. Plus, we will buy your car even if you don’t buy ours.

Q. Why do your Product Specialists discuss financing options before the sale is completed?

A. That’s part of our focus on you and your needs. We want to be sure we are heading in the right direction as far as what vehicle will fit your wants and your budget. When you can see the car’s cost and your likely payment, it enables you to see early on whether a particular model is within your means. If it isn’t, we can pursue other options for you.

Q. Is the Huber Fair Price the final price I will pay?

A. The Huber Fair Price does not include tax, tag, title and the dealer processing fee. You are also welcome to purchase extras such as a service plan, Gap insurance or accessories to show your pride in your new vehicle.